Privacy Policy

This policy explains how Modern Coolers (“we”, “us”), Manikampalayam Nall Road, Erode, Tamil Nadu 638011, handles personal data collected through www.moderncoolers.in and our services, in line with India's Digital Personal Data Protection Act, 2023.

What we collect

• Service bookings: your name, mobile number, email, service address, AC details, preferred visit time and any notes you add.
• Billing and payments: invoice amounts and payment status. Online payments are processed by Razorpay; we never see or store your card, UPI PIN or bank login details.
• Selling your AC: your email login, name, mobile number, pickup address, AC details, and photos of your purchase bill and AC. Bill photos are kept in private storage, and only you and our admin team can open them. Assigned technicians see your name, phone, address and the AC photo, but not your bill.
• Enquiries: what you send through the contact form, email, phone or WhatsApp.
• Job applications: your email login, name, phone, education, experience, resume and — if you are shortlisted — identity and education documents.
• Chat assistant: the questions you type are sent to Google's Gemini service to generate replies. Please don't share personal details in the chat.
• Technical data: basic logs (such as IP address and browser type) needed to run and secure the website.

How we use it

• to schedule and carry out services, contact you about your booking and send bills and receipts;
• to verify, price and collect ACs you offer to sell us, and to detect reused or false bills;
• to process payments and prevent fraud;
• to answer enquiries and handle complaints;
• to assess job applications and onboard new staff;
• to meet legal, tax and accounting obligations.

We do not sell your personal data or use it for third-party advertising.

Who we share it with

Only with service providers who help us run the business, under appropriate safeguards: Razorpay (payments), Google (email delivery, chat assistant, Firebase sign-in for job applicants), Cloudinary (document storage), our database and hosting providers, and our technicians who need your address and phone number to visit. We may also disclose data where the law requires.

How long we keep it

Booking and billing records are kept for as long as needed for service history and as required by tax law (generally up to 8 years). Job applications from unsuccessful candidates are deleted within 12 months unless you ask us to keep them for future openings.

Your rights

You can ask to access, correct or delete your personal data, or withdraw consent, by emailing moderncoolerservice@gmail.com. You can also raise a grievance with us and, if unresolved, with the Data Protection Board of India.

Security

Data is sent over HTTPS, staff accounts are password-protected with signed sessions, and access is limited to people who need it.

Grievance officer

Modern Coolers · moderncoolerservice@gmail.com · +91 97504 31407. We acknowledge complaints within 48 hours and aim to resolve them within one month.