Cancellation & Refund Policy

Cancelling a booking

• You can cancel or reschedule a booking free of charge any time before the technician leaves for your visit. Call or WhatsApp +91 97504 31407, or email moderncoolerservice@gmail.com, with your booking ID.
• If you cancel after the technician has arrived, a visit charge may apply. We will tell you the amount before charging it.
• We may cancel or reschedule a visit because of weather, safety or technician availability; we will contact you to arrange a new time.

Payments

Services are billed after the work is done, so there is usually nothing to refund on cancellation. Online payments are made through Razorpay using the link on your bill.

Refunds

• Duplicate or excess payment: refunded in full.
• Service not delivered after you paid (for example, an advance for an AMC plan that you cancel before the first visit): refunded in full.
• Unsatisfactory work: tell us within 7 days. We will first re-check and fix the problem at no extra cost; if we cannot, we will refund the labour charge for that job.
• Parts that have been installed are not refundable, but carry the manufacturer's warranty.

How refunds are paid

Approved refunds of online payments go back to the original payment method through Razorpay within 5–7 working days of approval (your bank may take a few more days to show it).

Contact

For cancellations, refunds or complaints, email moderncoolerservice@gmail.com or call +91 97504 31407. We acknowledge requests within 48 hours.

Bought an AC from Hassen? Product returns and refunds follow Hassen's policies at hassenclass.in.