Terms of Service

These terms apply to services booked with Modern Coolers, Manikampalayam Nall Road, Erode, Tamil Nadu 638011 (“we”), through this website, by phone or by WhatsApp. By booking or paying, you agree to them.

1. Bookings and visits

• An online booking is a request. We confirm the visit time by phone; times depend on technician availability.
• Please make sure someone aged 18 or over is present, and that the AC and power supply are safely accessible.
• If the site is unsafe (for example, no safe access to the outdoor unit), the technician may decline the work.

2. Prices and quotes

• Published prices (such as “installation from ₹799”) are starting prices for standard work. Extra materials — copper pipe, stands, gas, spare parts — are charged separately.
• For repairs, the technician explains the fault and the cost before starting. No chargeable work is done without your approval.
• An inspection or visit charge may apply if you decide not to go ahead; we tell you about it when you book.

3. Payment

• You pay after the service. Bills are emailed with a secure payment link; payments are made online through Razorpay (UPI, cards, net banking, wallets), and a paid receipt is emailed to you automatically.
• For AMC plans, the agreed amount is payable as stated in your AMC quote.

4. Guarantee and warranty

• Our workmanship carries a service guarantee; if the same problem returns soon after our repair, contact us and we will re-check it.
• Replaced parts carry the part manufacturer's warranty. The guarantee does not cover damage from power surges, misuse, other technicians' work or normal wear.
• AC units bought from Hassen are covered by Hassen's own warranty and return policies.

5. Cancellations and refunds

See our cancellation and refund policy.

6. Selling your AC to us

• We buy used ACs from sellers in Tamil Nadu and Kerala only. You must own the AC and upload its genuine, original bill.
• A quote is valid for 7 days and applies to the AC as described. If the AC differs from your details or photos, we may revise the quote or cancel the pickup.
• Ownership passes to us when our technician has paid you and you have given them your handover code. Give the code only after you have received the full amount.
• We may reject any request, and we will tell you why. We may permanently block an account after repeated rejected requests or false documents; a block can be reviewed if you contact us.

7. Liability

We take care to work safely and protect your property. Our total liability for any claim relating to a service is limited to the amount you paid for that service, except where the law does not allow such a limit.

8. Governing law and contact

These terms are governed by the laws of India; courts in Erode, Tamil Nadu have jurisdiction. Questions or complaints: moderncoolerservice@gmail.com or +91 97504 31407. We acknowledge complaints within 48 hours and aim to resolve them within one month.